Frequently Asked Questions
What services do you offer?
We specialise in high-quality home improvement work including full roof replacements, Velux window systems, combi and biomass boilers, solar panel installations, EV chargers, and new windows, doors, and bifold doors. All work is carried out by vetted local tradespeople across the North East of England.
What areas do you cover?
We currently cover only the North East of England, including:
Newcastle upon Tyne
Sunderland
Durham
Northumberland
North & South Tyneside
Who carries out the work?
All work is completed by fully insured, vetted, and experienced local tradespeople. We only partner with companies and individuals who meet our high standards for quality, professionalism, and reliability.
How do I request a quote?
You can fill out our quick quote request form on the website. Just tell us what service you need, where you’re based, and how to contact you — and we’ll be in touch to match you with a trusted local installer.
Can I upload photos of the job?
Yes! Uploading photos during your quote request helps us understand your needs more accurately and speeds up the process.
How quickly will I be contacted?
We aim to respond to all quote requests within 24 hours during the working week. If you submit a request over the weekend, we’ll usually get back to you first thing Monday.
Are quotes free?
Yes — all quotes arranged through MyTrustedTrade are 100% free and come with no obligation. There’s no sales pressure — just honest advice from professionals you can trust.
Can I get a quote for multiple services?
Absolutely. Just let us know everything you're considering (e.g. a new roof and solar panels), and we’ll arrange for trusted installers who can either quote for both or coordinate the work as needed.
Do you offer emergency repairs?
At the moment, we specialise in full replacement and planned installation work, not emergency or same-day repairs. However, if we can point you in the right direction, we’ll do our best.